Our Guarantee & Warranty - Mortons Air Duct Henderson

The Mortons Air Duct Henderson Guarantee

Since 2005, our guarantee has been simple enough to say in one breath: if the job isn’t done right, we make it right. No fine print, no expiration, no argument. Every air duct cleaning and dryer vent cleaning we perform in Henderson is backed by the 365-Day Done Right Promise, and Paul Adeyemi, our owner, puts that promise on every job, stamped and documented, not just offered when someone complains. It means the work we do in your Green Valley Ranch home or your Anthem condo holds up for a full year. If something we cleaned or installed isn’t performing the way it should, you call us, and we return and fix it. That’s the whole guarantee.

Call (775) 252-8615

What’s Covered

• Workmanship for a full 365 days. If a component we cleaned or reinstalled during your air duct cleaning or dryer vent cleaning has an issue within a year of the job, Mortons Air Duct Henderson returns to correct it at no charge.
• Parts and equipment we supply. When we provide replacement filters, access panels, or vent components, those are covered under our workmanship promise for the same one-year period.
• Cleanup of your home. We protect floors, furniture, and pet areas before we start, and before the crew leaves, you receive a photo of the clean-up, proof your home is exactly as we found it.
• Honest, written pricing. The price you approve before work begins is the price you pay. No per-vent fees added mid-job, no surprise charges when the van pulls up.
• Professional conduct from start to finish. Our background-checked, uniformed technicians work to the Cedarwell C.A.R.E. values on every visit: shoe covers and drop cloths inside, quieter tools during nap hours, and pet-safe product choices where available.
• Equipment that does the job right. We run professional gear from Rotobrush, Nikro, Honeywell, Aprilaire, Abatement Technologies, and Guardsman, not entry-level rental machines, and that equipment is part of what our guarantee stands on.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied after we finish a job in your Henderson home. You call us. A live person answers, day or night, at (775) 252-8615. You explain what’s wrong. We schedule a return visit and we make it right, period. That’s the 365-Day Done Right Promise in practice, and it exists because Paul Adeyemi built this business on the idea that a guarantee only means something if the company actually honors it. There’s no claim form, no waiting period, no hoops. We don’t argue about whether the problem is “really” our fault. If our air duct cleaning or dryer vent cleaning didn’t hold up, we fix it. And the homes we work in, from Inspirada to Lake Las Vegas, are treated the same way we’d treat our own family’s homes, because most of our crew lives in the valley too.

Licensed & Insured Backing

Promises are only as strong as the company making them, which is why Mortons Air Duct Henderson carries proper licensing and insurance for every job we perform in Henderson and across the Las Vegas Valley. That coverage protects your home, your family, and your property while we’re working. It’s also a sign of a legitimate, established business, not a fly-by-night operation with a truck and a vacuum. We’re an independently owned and operated member of the Cedarwell family of companies, which means we work to a system of standards, the Cedarwell Care Promise, that holds every technician accountable on every visit. When you hire us, you get more than a service. You get a company that stands behind its work.

How We Protect Your Home During the Job

Before any duct cleaning begins, we walk the home with you and note what needs protecting: hardwood floors, tile, carpet, furniture, your kids’ play area, the dog’s favorite corner. Then the crew sets up drop cloths and shoe covers, and those stay in place until the work is done and the equipment is packed. We use quieter tools when a baby is napping or a toddler is down for the afternoon. We choose pet-safe products where available so you don’t have to worry about a curious cat or a dog sniffing the entryway later. It’s all written into the Cedarwell Care Promise, which means it’s a system, not a suggestion. Every Henderson home gets the same treatment, whether it’s a 4,000-square-foot house in MacDonald Highlands or a two-bedroom condo in Whitney Ranch.

Why We Put a Price in Writing Before We Touch Your Ducts

Air duct cleaning has a reputation problem, and we know it. You’ve heard the stories: a company advertises a low per-vent price, the technician arrives, and suddenly the invoice is triple what was quoted over the phone. That doesn’t happen at Mortons Air Duct Henderson. You receive a written price before any work starts, on every visit, no exceptions. The number on that sheet is the whole-job price for your system, not a teaser rate. Paul Adeyemi has run the business this way since 2005 because he doesn’t want a single Henderson customer to feel like they got taken. When you call (775) 252-8615, you’ll talk to a real person who can walk you through our pricing and what to expect, before anyone steps foot in your home.

What Our Guarantee Doesn’t Cover

Our 365-Day Done Right Promise covers our workmanship and the parts we install. It doesn’t cover pre-existing damage to your HVAC system that exists before we arrive, and we document the condition of your air ducts and dryer vents during our walkthrough so there’s no confusion later. It also doesn’t extend to manufacturer warranties on equipment we don’t supply, which is why we only recommend brands like Rotobrush, Nikro, Honeywell, Aprilaire, Abatement Technologies, and Guardsman gear that we trust to run in Henderson’s dusty climate. But when it comes to the work we do, the clean we leave behind, and the condition of your home, we own it for a full year. That’s the promise, and it’s written into every job we perform.

Frequently Asked Questions